Diseño de un modelo de gestión administrativa para la Estación de Servicios MASGAS “Trans Esmeraldas S.A.”, del cantón Santo Domingo de los Colorados, provincia Santo Domingo de los Tsáchilas

Abstract

The objective of this research work is to design an administrative management model for the MASGAS service station “Trans Esmeraldas S.A.” from Santo Domingo de los Colorados Canton, Santo Domingo de los Tsáchilas Province, with the purpose of guiding its directors and administrator in the proper management of the administrative process to improve the efficiency and effectiveness of the Company. Fot the development of the rerearch, the interview of the administrator, surveys applied to the staff of the service station an a simple of the clients are used as instrument. In addition, the SWOT matrix was prepared to know the current situation, which allowed identifying the following weaknesses: lack of strategies in the recruitment of personnel, do not evaluate the results of their work and of their work team, lack of strategic planning, inadequate organic structure and does not have defined processes and procedures. These deficiencies can be counteracted with the application of the administrative management model, which contains: Balanced Scorecard Matrix, action plan, manual of functions, process matrix, flowcharts and indicators. It is recommended to apply the proposed administrative management model to improve processes, quality of service and efficient communication of personnel.