Reingeniería de procesos para la estandarización de menús en el área de producción del Comedor Politécnico de la Escuela Superior Politécnica de Chimborazo. Riobamba 2013

Abstract

This research is to propose a process re-engineering menu for standardization in the area of production of dining politecnico Higher Polytechnic School of Chimborazo Riobamba 2013; from diagnostic process, techniques and methods applied in the production area. Designed to make the standardization menus and preparation of manual to improve these processes. Carried out for a period of six months from the first stage was the formulation of the problem, basing a type of research not probabilistic, with a descriptive study design where all already standardized menus, manufacturing processes and techniques apply in the production area. Having as variables the standardization menus and process re-engineering in the production area. With the purpose of establishing the student population who knows the Institutional Dining a survery was applied to 388 students representative sample according to the formula n = N /1 + N (e)2, and a survery of 16 employees working in that institution. The results show that students know and like the type of food provided, however consider that not always have the same taste despite being the same preparation. The employees have a knowledge have a knowledge that has given them the experience however they need a tool to help them improve their knowledge.