El clima organizacional y su influencia en el desempeño, productividad y satisfacción de los públicos objetivos internos de la empresa ORGATEC en el período 2013

Abstract

This research is a study of the organizational climate and its influence on performance, productivity, and satisfaction of internal customers objectives of the ORGATEC company in 2013, the aim proposal is to identify strategies which serve to optimize the working environment of the company, to develop positive aspects that improve the profitability of the work, taking car to offer a service that will educate the company collaborators on the importance that has the teamwork in benefit for internal customers. The descriptive research has used the deductive method and various technique such as field research and literature for which has been applied a survey, working with a population of 11 employees of the ORGATEC company, with collected data was obtained that 48% of employees are in agreement that the company must offer their workers the information needed to perform their jobs and that the relationship between colleagues should be solid, representing 18% in support, autonomy, equality, recognition and 36% of cohesion. These arguments allowed to design a proposal that allows strengthening the working environment by means of an action plan to maintain a pleasant environment, where employees feel at ease and improve their employment status. It is finally concluded that organizational climate plays an important role in achieving a good quality of working life within the company it is the importance of the action plan implementation.